Cheerful Holiday Pvt. Ltd.
1. Introduction
Welcome to Cheerful Holiday Pvt. Ltd. (“we,” “our,” or “us”). We are a travel agency based in Nepal, specializing in inbound trekking, hiking, and heritage tours within Nepal, as well as outbound overland tours to Bhutan, Tibet, and China.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit an enquiry, or book a trip with us. By using our website or services, you agree to the practices described in this policy.
2. Information We Collect
We collect information you provide directly to us, including:
Personal Identification Information
- Full name
- Email address
- Phone number / WhatsApp number
- Country of residence
- Date of birth
- Gender
- Nationality
Travel & Booking Information
- Passport details (number, issue date, expiry date)
- Travel dates and itinerary preferences
- Number of travelers
- Dietary and medical requirements
- Emergency contact details
- Travel insurance details
Payment Information
- Billing details
- Payment transaction records
- Bank transfer or card payment confirmations
Website Usage Information
- IP address
- Browser type and device information
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information to:
- Respond to your trip enquiries and provide quotations
- Process and confirm your booking
- Arrange permits, domestic flights, hotels, and ground transport
- Communicate important trip updates, itineraries, and meeting instructions
- Process payments and issue invoices
- Comply with legal requirements for trekking permits and restricted-area access
- Improve our website, services, and customer experience
- Send you promotional offers and newsletters (only if you opt in)
We do not sell, rent, or trade your personal information to third parties.
4. Legal Basis and Consent
By submitting an enquiry form or booking a trip with us, you consent to the collection and use of your information as described in this policy. You may withdraw consent at any time by contacting us, though this may affect our ability to provide certain services.
5. Sharing Your Information
We may share your information only when necessary, and only with:
- Government authorities — for trekking permits, restricted-area permits, and visa processing
- Airlines, hotels, and transport providers — to confirm bookings in your name
- Payment processors — to complete transactions securely
- Insurance providers — when required for your trip
- Local guides and partners — to operate your trip smoothly
All third parties are required to keep your information confidential and use it only for the purpose it was shared.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for a minimum of 3 years for legal and accounting purposes.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. These measures include secure servers, restricted staff access, and encrypted payment processing.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and performance
- Improve user experience
You can disable cookies in your browser settings at any time. Some features of our website may not function properly if cookies are disabled.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Request deletion of your personal data (subject to legal obligations)
- Withdraw consent for marketing communications
- Lodge a complaint with us regarding how your data is handled
To exercise any of these rights, contact us at [your email address].
10. Third-Party Links
Our website may contain links to third-party websites (such as payment gateways, partner agencies, or tourism boards). We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.
11. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
12. International Users
Cheerful Holiday Pvt. Ltd. operates from Nepal. If you are visiting our website from outside Nepal, please be aware that your information will be transferred to and processed in Nepal, where data protection laws may differ from your home country.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.